Dear users of Rotor Convenience Store:

To effectively safeguard your business rights and interests and minimize the impact of equipment failures on the safety of the cold chain and business operations, Rotor has launched a rapid after-sales response service for all end customers. The core service commitments and processes are hereby informed as follows

I. Quality Assurance Commitment: Five-year quality assurance and lifetime maintenance

Ii. Core Response Time Commitment

2-hour response: After you submit your after-sales request, a professional after-sales personnel will contact you within 2 hours to complete the initial diagnosis of the fault, provide temporary insulation guidance, and arrange and start the accessories.

6-hour on-site service in urban areas: Within the urban area, after confirming the requirements, a maintenance engineer will arrive at the site with dedicated equipment and spare parts within 6 hours. Over 97% of common faults (such as no cooling, temperature control failure, damaged door seals, etc.) can be repaired on the spot.

For remote areas, 24-hour delivery is guaranteed: In remote areas such as counties and towns, with the support of "pre-positioned spare parts warehouses + mobile service vehicles", engineers will arrive at the site within 24 hours to solve equipment malfunctions. Ii. Rapid Response Process

Repair reporting channel

Rotor Commercial Cold Chain Dedicated Line: 400-884-5988 (7×24 hours)

Response steps

With in 10 minutes: The system will automatically register your repair information and assign a dedicated after-sales specialist.

With in 2 hours: Our after-sales specialist will contact you, complete the initial diagnosis of the fault and inform you of a temporary solution.

On-site maintenance: As per the above-mentioned time commitment, engineers will bring spare parts to your site and provide equipment maintenance suggestions after the repair.

Iii. Service Assurance Description

All spare parts used for maintenance are original Rote components to ensure the stability of the equipment's subsequent operation.

After the fault is repaired, a 7-day after-sales tracking service will be provided to ensure that the equipment has no secondary problems.

If you encounter any malfunction during the use of the Rote commercial refrigerated display cabinet, you can report it for repair at any time through the dedicated line. The Rotor after-sales team will respond as quickly as possible to safeguard your cold chain safety and normal business operations!

We hereby inform you.

Rotor National Sales and Service Center